Terms & Conditions
Internet Site Policies – Orchid Hotels
1.1 The Site of orchid hotels (hereinafter: “the Site”) is a website exclusively owned by the orchid hotels Chain (hereinafter: “the Company”). The Site provides, inter alia, information about the hotels of the Company, the services provided by the hotels, the rates, special offers, etc. Additionally, as part of the Site, one can purchase vacation packages in direct contact with the Company’s hotels, and as set forth on the Site.
1.2 Reserving the aforementioned vacation packages (hereinafter: “the Services”) via the Site will be carried out as set forth hereunder. It is clarified that ordering the services is a binding procedure for all intents and purposes, and is equivalent to reserving rooms via any other means, with the Company’s Internet/Reservations Department.
- Site Usage Terms
thereof. It should be clarified that illicit use of this Site and/or the information appearing therein constitutes an infringement upon copyrights or other laws in respect thereof.
2.3 Any person in possession of a valid credit card issued by Visa, American Express, Eurocard or MasterCard is entitled to purchase services by means of the Site.
2.4 The Company will not be held responsible for the content or the information presented and advertised on the Site in the name of the Company and in anything regarding information from any third parties, and the User will not have any contention and/or claim and/or demand against the Company in respect thereto.
2.5 All images presented on the Site are for illustrative purposes only. Since the images are presented on the computer screen of the User and/or printed by the User from the computer screen, there may be differences and changes between the pictorial image of the product and the real image thereof.
2.6 On the Site, connections (hereinafter: “Links”) to other sites (hereinafter: “Linked Sites”) may be found. These Links are intended for the convenience of the User only. The Company is not responsible for the Links and/or the Linked Sites and/or information appearing on them, their validity, correctness or legality. All use of Links and/or Linked Sites is under the sole responsibility of the User. In order to be
linked to and/or present the orchid hotels site on other websites, one must obtain written consent from the Company.
The validity of the aforementioned changes will begin from the day of their presentation on the Site, unless otherwise stated.
2.8 The Company and/or the Site operators and/or its owners and/or its managers and/or its employees and/or their representatives will not be held responsible for the server upon which the Site operates, or for its being clean of viruses and/or free of components that may damage the personal computer of the User while surfing on the Site and/or purchasing services via the Site and/or any other use of the Site, and the User will not have any contention and/or claim and/or demand against the Company and/or the Site operators and/or its owners and/or its managers and/or its employees and/or their representatives regarding the aforementioned damage.
2.9 The Company is not responsible for damage of any kind whatsoever caused by failure and/or delay of any kind whatsoever, that results from use of the Site and/or attempts to use the Site, including use for the purposes of booking services and/or obtaining information and the User will not have any contention and/or claim and/or demand against the Company regarding the aforesaid.
2.10 The Company is not responsible for any illegal activity performed, to whatever extent, by any user of the Site and/or any other party over which the Company has no control.
2.11 The Company reserves the right to prevent or discontinue access of any user to any part of the Site and the User will not have any contention and/or claim and/or demand against the Company in respect thereof.
2.12 Any dispute and/or disagreement regarding these conditions and/or the Site, if and when it arises, will be clarified in Israel according to the laws governing the State of Israel only, in authorized courts of law in Tel Aviv-Jaffa only.
- Details of Service Purchaser
3.1 A user who is interested in purchasing services via the Site will be required to provide details as requested on the Site (hereinafter: “Purchase Details”).
3.2 The Company is not responsible, whether directly or indirectly, for any case wherein Purchase Details are not accepted by the system and/or any technical and/or other fault that prevents the User from purchasing the Services via the Site.
3.3 The Site owners and/or its operators and/or any of its owners and/or its managers and/or its employees and/or its representatives will not be held responsible for mistakes made by the User in entering Purchase Details, including, but not limited to, mistakes in choosing vacation packages, dates, number of beds, meals and any other service ordered by the User via the Site, and the User hereby declares that he will not have any contention and/or claim and/or demand in respect thereof.
3.4 It is hereby stated that entering false Purchase Details is a criminal offense, and the Company retains the right to adopt any means at its disposal as determined by law against those entering false details, including torts actions for damage liable to be caused to the Site, its operators and/or anyone acting on their behalf.
- Reservation Procedures
4.1 A customer who is interested in reserving a vacation via the Site does so using the “Reservation System” according to the following steps: Choose the desired hotel, enter the required details and click on “Next.” The option to register for the Customer Club will be offered. Page 1 – The next page shows the results (prices); choose the relevant result by clicking on “Book” and then “Next.” Page 2 – Enter all the details including the required fields and click on “Finish and Make Reservation.”
Page 3 – At this
- stage, the customer will receive confirmation of the transaction, including the reservation.
Reservation Center: +972-3-5197112
You can print the confirmation by clicking on “Print.” Telephone numbers for clarifications
4.2 The Site is intended for reservations by private customers, in an individual framework, and is not
intended for group reservations of over 10 rooms for the same hotel for the same dates.
4.3 The Company reserves the right to withhold confirmation of a reservation request for any reason,
at its sole discretion, without any obligation to explain the reason, and the User will not have any
contention and/or claim and/or demand, be it directly and/or indirectly, against the Company.
- Procedures for Cancellations and Changes to Reservations
The order can be canceled only by phone: +972 -3 -5197112
Anyone wishes to change will do so by an email or phone directly.
Reservation center email: [email protected]
Reservation center: +972-3-5197112.
Cancellation and change of orders procedures – subject to the orchid hotels cancellation procedures.
Get the Best Price Possible Online – Guaranteed
Make a reservation through the Orchid Hotels website and if you find a better deal within 24 hours, we promise to match it.
That means if you find the same booking:
- Identical hotel
- Identical vacation dates.
- Identical number of guests.
For a lower price less than 24 hours after your initial booking with Orchid Hotels, we will happily adjust our price, lowering it to match the price you have found independently.
To take advantage of our Best Price Guarantee*, please submit a request with the following details:
1.) Screenshot of the price offered by the competing website (the whole screen).
2.) Link to the offer on the competing website.
3.) The confirmation number for your Orchid Hotels reservation.
4.) Your contact details.
Please send your request to: [email protected]
Our reservation team will contact you in 24 hours.
Please read our Best Price guarantee policy
** Hotels has the right to cancel bookings due to force majeure.
Cancellation and change of order procedures – subject to online cancellation procedures.
Free cancellation up to 3 business days before arrival at the Orchid Hotel Tel Aviv.
Free cancellation up to 5 business days before the arrival date at the Orchid Hotel Eilat.
Between 14 and 7 days before arrival, a charge of NIS 100 or 5% of the total order, whichever is lower
In case of cancellation of an order 7 days or less from the date of accommodation – the customer will be charged a cancellation fee of 25% of the transaction value.
Non Show 50% of the total order.
Peak season – July, August, holidays and special events:
Up to 21 days before the date of accommodation – a charge of NIS 100 or 5% of the total booking, whichever is lower.
21 to 7 days before the date of accommodation – a charge of 25% of the transaction value.
7 days or less from the date of accommodation – the customer will be charged a cancellation fee of 50% of the transaction value.
Any cancellation / change in the details and terms of the order made through the Orchid network website by phone only to the online order center:
Network Ordering Center – 03-5197112 / 2505 *
To cancel a reservation to Orchid Eilat Hotel Click Here.
To cancel a reservation to Orchid Tel-Aviv Hotel Click Here.
In case of non-show on the requested vacation, the guest will be charged the total order value – 100% cancellation fee.
** VAT – Please note that there’s a 17% VAT for Israeli citizens. This tax is not included in the total price for foreign ip address.
- The guest undertakes to maintain the integrity and integrity of the equipment in the hotel, including the equipment in the rooms, the facilities in the hotel areas and the bicycles provided on loan for the guest’s use and full responsibility, including their inspection before lending.
- In case of damage and / or loss of the equipment listed above the guest will be charged the value of the damage without the need for proof.