Internet Site Policies – Orchid Hotels

Terms & Conditions


Internet Site Policies – Orchid Hotels

  1. General

1.1 The Site of orchid hotels (hereinafter: “the Site”) is a website exclusively owned by the orchid hotels Chain (hereinafter: “the Company”). The Site provides, inter alia, information about the hotels of the Company, the services provided by the hotels, the rates, special offers, etc. Additionally, as part of the Site, one can purchase vacation packages in direct contact with the Company’s hotels, and as set forth on the Site.

1.2 Reserving the aforementioned vacation packages (hereinafter: “the Services”) via the Site will be carried out as set forth hereunder. It is clarified that ordering the services is a binding procedure for all intents and purposes, and is equivalent to reserving rooms via any other means, with the Company’s Internet/Reservations Department.

  1. Site Usage Terms

2.1 Anyone who enters the Site and/or anyone who purchases and/or is interested in purchasing services by means of the Site (hereinafter: “the User”) declares and undertakes that he is aware of these Terms of Use, has read them, understood the contents therein and agrees with the provisions of same, and that he and/or anyone acting on his behalf shall not have any contention and/or claim and/or demand, be it directly and/or indirectly, against the Company and/or the Site and/or its operators and/or any of its owners and/or managers and/or any of its employees and/or anyone acting on their behalf.

2.2 The User may make use of this Site solely in order to order and purchase services and/or obtain information. To remove all manner of doubt, it is hereby clarified that any use of the Site in a manner unspecified in these Terms of Use is forbidden, and that the Company reserves all its rights in respect

thereof. It should be clarified that illicit use of this Site and/or the information appearing therein constitutes an infringement upon copyrights or other laws in respect thereof.

2.3 Any person in possession of a valid credit card issued by Visa, American Express, Eurocard or MasterCard is entitled to purchase services by means of the Site.

2.4 The Company will not be held responsible for the content or the information presented and advertised on the Site in the name of the Company and in anything regarding information from any third parties, and the User will not have any contention and/or claim and/or demand against the Company in respect thereto.

2.5 All images presented on the Site are for illustrative purposes only. Since the images are presented on the computer screen of the User and/or printed by the User from the computer screen, there may be differences and changes between the pictorial image of the product and the real image thereof.

2.6 On the Site, connections (hereinafter: “Links”) to other sites (hereinafter: “Linked Sites”) may be found. These Links are intended for the convenience of the User only. The Company is not responsible for the Links and/or the Linked Sites and/or information appearing on them, their validity, correctness or legality. All use of Links and/or Linked Sites is under the sole responsibility of the User. In order to be

linked to and/or present the orchid hotels site on other websites, one must obtain written consent from the Company.

2.7 From time to time, the Company may, as it sees fit and without prior notice, make changes to these Terms of Use and Conditions, the Site structure, content, appearance, including the extent and availability of the Services offered within it, and any other aspect relating to the Site and its operation.

The validity of the aforementioned changes will begin from the day of their presentation on the Site, unless otherwise stated.

2.8 The Company and/or the Site operators and/or its owners and/or its managers and/or its employees and/or their representatives will not be held responsible for the server upon which the Site operates, or for its being clean of viruses and/or free of components that may damage the personal computer of the User while surfing on the Site and/or purchasing services via the Site and/or any other use of the Site, and the User will not have any contention and/or claim and/or demand against the Company and/or the Site operators and/or its owners and/or its managers and/or its employees and/or their representatives regarding the aforementioned damage.

2.9 The Company is not responsible for damage of any kind whatsoever caused by failure and/or delay of any kind whatsoever, that results from use of the Site and/or attempts to use the Site, including use for the purposes of booking services and/or obtaining information and the User will not have any contention and/or claim and/or demand against the Company regarding the aforesaid.

2.10 The Company is not responsible for any illegal activity performed, to whatever extent, by any user of the Site and/or any other party over which the Company has no control.

2.11 The Company reserves the right to prevent or discontinue access of any user to any part of the Site and the User will not have any contention and/or claim and/or demand against the Company in respect thereof.

2.12 Any dispute and/or disagreement regarding these conditions and/or the Site, if and when it arises, will be clarified in Israel according to the laws governing the State of Israel only, in authorized courts of law in Tel Aviv-Jaffa only.

  1. Details of Service Purchaser

3.1 A user who is interested in purchasing services via the Site will be required to provide details as requested on the Site (hereinafter: “Purchase Details”).

3.2 The Company is not responsible, whether directly or indirectly, for any case wherein Purchase Details are not accepted by the system and/or any technical and/or other fault that prevents the User from purchasing the Services via the Site.

3.3 The Site owners and/or its operators and/or any of its owners and/or its managers and/or its employees and/or its representatives will not be held responsible for mistakes made by the User in entering Purchase Details, including, but not limited to, mistakes in choosing vacation packages, dates, number of beds, meals and any other service ordered by the User via the Site, and the User hereby declares that he will not have any contention and/or claim and/or demand in respect thereof.

3.4 It is hereby stated that entering false Purchase Details is a criminal offense, and the Company retains the right to adopt any means at its disposal as determined by law against those entering false details, including torts actions for damage liable to be caused to the Site, its operators and/or anyone acting on their behalf.

  1. Reservation Procedures

4.1 A customer who is interested in reserving a vacation via the Site does so using the “Reservation System” according to the following steps: Choose the desired hotel, enter the required details and click on “Next.” The option to register for the Customer Club will be offered. Page 1 – The next page shows the results (prices); choose the relevant result by clicking on “Book” and then “Next.” Page 2 – Enter all the details including the required fields and click on “Finish and Make Reservation.”

Page 3 – At this

  • stage, the customer will receive confirmation of the transaction, including the reservation.

Reservation Center: +972-3-5197112

You can print the confirmation by clicking on “Print.” Telephone numbers for clarifications

4.2 The Site is intended for reservations by private customers, in an individual framework, and is not

intended for group reservations of over 10 rooms for the same hotel for the same dates.

4.3 The Company reserves the right to withhold confirmation of a reservation request for any reason,

at its sole discretion, without any obligation to explain the reason, and the User will not have any

contention and/or claim and/or demand, be it directly and/or indirectly, against the Company.

  1. Procedures for Cancellations and Changes to Reservations

The order can be canceled only by phone: +972 -3 -5197112
Anyone wishes to change will do so by an email or phone directly.

Reservation center email: res@orchidhotels.com
Reservation center: +972-3-5197112.

Cancellation and change of orders procedures – subject to the orchid hotels cancellation procedures.

Get the Best Price Possible Online – Guaranteed

Make a reservation through the Orchid Hotels website and if you find a better deal within 24 hours, we promise to match it.

That means if you find the same booking:

  • Identical hotel
  • Identical vacation dates.
  • Identical number of guests.

For a lower price less than 24 hours after your initial booking with Orchid Hotels, we will happily adjust our price, lowering it to match the price you have found independently.

To take advantage of our Best Price Guarantee*, please submit a request with the following details:

1.) Screenshot of the price offered by the competing website (the whole screen).
2.) Link to the offer on the competing website.
3.) The confirmation number for your Orchid Hotels reservation.
4.) Your contact details.

Please send your request to: res@orchidhotels.com
Our reservation team will contact you in 24 hours.
Please read our Best Price guarantee policy

Cancelation Policy

** Exceptional Cancellations **

* Due to the spread of the corona virus *

Cancellations will be accepted free of charge up to 48 hours before the arrival date – not during the holidays seasons

** Hotels has the right to cancel bookings due to force majeure

please contact our reservation team at:
+972-3-5197112
res@orchidhotels.com

**The Hotels will be canceling reservations due to force majeure

** Price lists are presented without VAT for orders outside of Israel and those who use foreign IP address.

Israeli citizens & Holders of an Israeli passport who order these price lists will be charged with an additional VAT payment upon arrival at the hotel as required by law.

Non Refundable Reservations

Credit card will be charged upon booking and no refund will be made if the reservation is canceled.

Regular season

Orchid Eilat
It is possible to cancel without a cancellation fee up to 4 working days prior to the date of the stay.

Orchid Tel Aviv
It is possible to cancel without a cancellation fee up to 2 working days prior to the date of the stay.

Cancellation / shortening the duration of the stay (meaning – partial cancellation of the reservation) made less than: 2 business days at Orchid Tel aviv / 4 business days at Orchid Eilat  before the date of the stay, will be subject to cancellation fees amounting to 25% of the total cost of the reservation.

Non-Show

In case of non-show on the requested vacation, the guest will be charged the total order value – 100% cancellation fee.

Cancellation shortening the duration of the stay (meaning – partial cancellation of the reservation) made less than 4 working days before the arrival date, will be subject to cancellation fees amounting to 25% of the total cost of the reservation.

High season and Holidays

Cancellation up to 21 working days prior to the date of the stay will be subject to cancellation fees amounting to 5% of the total cost of the reservation or to NIS.100 (whichever is the lower) – subject to the Consumer Protection Law.

Cancellation shortening the duration of the stay (meaning – partial cancellation of the reservation) made between 21 and 7 working days before the date of the stay, will trigger cancellation fees amounting to 25% of the total cost of the reservation.

canceletion reservation 7 days or less before the check-in date The Company (or any of its representatives) shall charge credit card using the credit card details provided to the Company by the User, with cancellation penalty at a rate of 50% (fifty percent) of the Reservation total value.

Non-Show

In case of non-show on the requested vacation, the guest will be charged the total order value – 100% cancellation fee.

** VAT – Please note that there’s a 17% VAT for Israeli citizens. This tax is not included in the total price for foreign ip address.

res@orchidhotels.com

Reservation: +972-3-5197112

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